Health Advocates

The power of having a health advocate

Watch Video

The new Health Advocate team with Blue Cross and Blue Shield of Illinois includes registered nurses, social workers and health and behavioral specialists. They can help you (and your family) navigate and coordinate health care services over the long term.


  • Use a Health Advocate to understand how your benefits will cover a medical procedure or when you have a benefits claim question, find a doctor and schedule appointments.
  • Health Advocates help with pre- or post-surgery care, or managing a chronic health condition (like coordinating care for diabetes treatment with your doctor, pharmacist and other care providers).
  • This benefit is available to you and your covered dependents at no additional cost and could even help you save money through the Member Rewards program.


How Does it Work?

You will receive a new medical/prescription drug ID card that will have a new phone number for all interactions with our Health Advocate team. Health Advocates can educate you on your health benefits, connect you with a clinician about health questions, sort out a new diagnosis and help you understand next steps. They can also connect you with an in-network provider, preauthorize for procedures, schedule appointments, and compare costs for certain procedures or treatments.


Non-clinical health advocates can:

  • Answer questions about your benefits, seamlessly consult with clinical nurses, pharmacists and other experts.
  • Help you identify where to go for care and arrange a primary care provider.
  • Assist with claims questions for services already rendered.
  • Schedule doctor's appointments, help with your medical benefits claims, and replace insurance cards.
  • Advise you when you're reaching your deductible or out-of-pocket maximum, if that applies.
  • Advise you on pre-authorization steps, cost estimates for health care services (e.g., MRI).

Clinical health advocates can:

  • Review your medications and identify gaps in your care.
  • Help you with pre-admission checklists (surgery or hospital stay), pain management post-surgery.
  • Follow up with you when you're discharged from the hospital to help ensure recovery (e.g., they'll help you with follow-up appointments, review medications concerning adverse reactions or duplicate medication).
  • If you have a chronic health condition, a clinical health advocate will create a plan to help you navigate the health care system based on your goal.
  • They may connect you with local social resources that can provide financial assistance for transportation to office visits, utility bills and housing.
  • They may also refer you to ConsumerMedical if you have an acute medical decision to make.

Chronic Condition

If you have a chronic health condition, a clinical health advocate will create a plan to help you navigate the health care system based on your goal.

  • They may connect you with local social resources that can provide financial assistance for transportation to office visits, utility bills and housing.
  • They may also refer you to ConsumerMedical if you have an acute medical decision to make.




Member Rewards

Shop for your health care services to save money where you go for care. Using Member Rewards could help lower your out-of-pocket costs and help you get a cash reward from BCBSIL. If you earn $600 or more in Rewards in a calendar year, you will receive a 1099 tax form. Learn More ...

New ID Cards for 2020

All employees will receive new medical ID cards for 2020 with updated Health Advocate contact information.