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  • 24/7 Nurseline or Virtual Visits: What's the Difference?

    August 8, 2019

    When you or a family member has a health problem or concern, you have options for how to get help.

    • Nurseline
      The 24/7 Nurseline* may help you identify your medical care options. The service is free, and nurses are available at 800-299-0274 to answer your health questions 24 hours a day, seven days a week. Spanish-speaking nurses are also available.

    • MDLIVE
      If you decide you need a doctor’s care, Virtual Visits may provide another option for 24/7 care without leaving home. Powered by MDLIVE®,** this service is also available 24 hours a day, seven days a week. The wait time may be less than 10 minutes. Virtual Visits count as doctor visits, so you may owe a copay for this service.

    Learn More about these services from Blue Cross and Blue Shield of Illinois.