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Use MDLIVE to speak with a licensed mental health provider from the privacy and comfort of your own home.
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In partnership with Blue Cross and Blue Shield of Illinois, participants have access to virtual medical services through MDLIVE.
Learn more about activating your account, setting up a doctor visit and seeing a virtual visit in action using this
Participants can connect with a doctor using video chat or over the phone. Providers will evaluate the patient and recommend treatment, including a prescription (if appropriate).
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Note: Treatments that require hands on or face to face care to be provided effectively would not be appropriate or covered under telehealth. This would include services such as allergy injections/serums, chiropractic care, surgical procedures and diagnostic services (although a lab or x-ray could be ordered for a patient to be provided at a facility as part of a telehealth consultation), etc. For specific questions regarding virtual service coverage inclusions, contact Blue Cross Blue Shield of Illinois at 1-877-224-9598.
The cost per visit for medical visits is $44 (deductible and/or coinsurance will apply).Costs for behavior health visits have a separate fee structure.
Activate your MDLIVE account now and schedule a consultation.There is no cost to activate your account.
Call MDLIVE at 888-676-4204
Text BCBSIL to 635-483
Note: you have the option to wait in a virtual waiting room for an appointment or can schedule an appointment.
Due to COVID-19, you may experience longer wait times when you choose the waiting room option.
Use MDLIVE to limit your exposure to germs and viruses
Use your mobile device to
download the MDLIVE mobile app. You’ll see steps for the Google Play™ Store and the Apple™ App Store. You can also get the app from the Windows® Store.
Please note due to various state legislation, this service has limitations in Idaho, Montana, Oklahoma, New Mexico and Texas.
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Virtual Visits: Speak with a doctor or therapist - any time, anywhere